Maharashtra Right to Public Service Act
The Maharashtra Right to Public Services Act, 2015 has been passed to provide the notified services provided by the government and all public authorities under the government to the citizens of the state of Maharashtra in a transparent, dynamic and prescribed time frame and it has come into force from 28.04.2015. Its objective is to provide services to the citizens in an easy and time-bound manner. The Maharashtra State Right to Public Services Commission has been constituted under the above Act to monitor, coordinate, control and suggest improvements in this regard as to whether the notified services are being provided to the citizens or not. The Commission has one Chief Commissioner and six Commissioners. The headquarters of the Commission is at New Administrative Building, opposite the Ministry, Mumbai and there are offices of the Commissioners at the headquarters of the six divisions. If the eligible citizens do not get the service within the prescribed time or if it is denied without proper reason, the concerned can file a first and second appeal against such decision with their superiors and if still not satisfied, a third appeal can be filed with the Commission. The guilty officer will be charged a counter-charge of Rs. Fines up to Rs. 5000/- may apply.
The website of Maharashtra State Right to Service Commission is as follows:
:-https://aaplesarkar.mahaonline.gov.in
| Sr.No. | Department name | Name of public service | Time limit for providing public services (working days) | Prescribed application form and fee, if any | Designated Officer | First Appellate Authority | Secondary Appellate Authority |
|---|---|---|---|---|---|---|---|
| 1 | Women and Child Welfare Department | Registering pregnant mothers in Anganwadi | 1 day | Free of charge | Anganwadi worker | Anganwadi Supervisor | Child Development Project Officer |
| 2 | Women and Child Welfare Department | Enrollment of girls between 06 months to 3 years in Anganwadi | 1 Day | Free of charge | Anganwadi worker | Anganwadi Supervisor | Child Development Project Officer | 3 | Women and Child Welfare Department | Enrollment of girls from 03 years to 6 years in Anganwadi/td> | 1 Day | Free of charge | Anganwadi worker | Anganwadi Supervisor | Child Development Project Officer |
| 4 | Women and Child Welfare Department | Enrollment of girls under Kishori Shakti Yojana | 1 Day | Free of charge | Anganwadi worker | Anganwadi Supervisor | Child Development Project Officer |
| 5 | Health Department | Janani Suraksha Yojana | 7 days after delivery | Free of charge | Medical Officer | Taluka Health Officer | District Health Officer |
| 6 | Health Department | Janani Shishu Suraksha Yojana | 7 days | Free of charge | Medical Officer | Taluka Health Officer | District Health Officer |
| 7 | Health Department | Nursing Home Registration (Maharashtra Nursing Home Act-1949 Section 3) | 7 days | Free of charge | Medical Officer | Taluka Health Officer | District Health Officer |
| 8 | Health Department | 1) Genetic Counseling Center 2) Genetic Laboratory 3) Genetic Clinic 4) Ultrasound Clinic and Imaging Center Registration of these services under PCPNDT Act 1994, Section 18 | 7 days | Free of charge | Medical Officer | Taluka Health Officer | District Health Officer |
| 9 | Health Department | Registration/Re-registration of a hospital under the Human Organ Transplantation Act 1994, Section 15 | 70 day | Free of charge | Medical Officer | Taluka Health Officer | District Health Officer |
| 10 | Education Department (Primary) | Countersigning of student’s school leaving certificate for education outside Maharashtra state (for primary school) | 7 day | Free of charge | Mr. Dilip Kudmethe Senior Assistant | Smt. Nita Gawande Deputy Education Officer (Primary) | Mr.Prakash Madhusudan Mishra Education Officer (Primary) |
| 11 | Education Department (Primary) | Approval order for change/correction in student’s name/date of birth/name/similar (Primary School) | 7 day | Free of charge | Mr.Dilip Kudmethe Senior Assistant | Smt.Nita Gawande Deputy Education Officer (Primary) | Mr.Prakash Madhusudan Mishra Education Officer (Primary) |
| 12 | Education Department (Primary) | Order of sanction up to Rs.two lakhs for reimbursement of medical expenses of private aided teachers/non-teaching staff (for private primary school) | 7 day | Free of charge | Mr.Dilip Kudmethe Senior Assistant | Smt.Nita Gawande Deputy Education Officer (Primary) | Mr.Prakash Madhusudan Mishra Education Officer (Primary) |
| 13 | Education Department (Primary) | Personal recognition orders of teachers/non-teaching staff in private primary schools | 30 day | Free of charge | Mr.Dilip Kudmethe Senior Assistant | Smt.Nita Gawande Deputy Education Officer (Primary) | Mr.Prakash Madhusudan Mishra Education Officer (Primary) |
| 14 | Education Department (Primary) | Order approving promotion to the post of Headmaster in Private Primary Schools | 30 Day | Free of charge | Mr.Dilip Kudmethe Senior Assistant | Smt.Nita Gawande Deputy Education Officer (Primary) | Mr.Prakash Madhusudan Mishra Education Officer (Primary) |
| 15 | Minor Irrigation Department | Sanction of water rights payable to water utility organization | 15 days (after the season starts) | Free of charge | Concerned Water Conservation Officer District Water Conservation Officer | Concerned Sub-Divisional Water Conservation Officer | District Water Conservation Officer |
| 16 | Minor Irrigation Department | Issuance of non-irrigation water bill dues | 15 day | Free of charge | Concerned Water Conservation Officer District Water Conservation Officer | Concerned Sub-Divisional Water Conservation Officer | District Water Conservation Officer |
| 17 | Minor Irrigation Department | Issuance of water bill dues certificate to water utility organization | 15 day | Free of charge | Concerned Water Conservation Officer District Water Conservation Officer | Concerned Sub-Divisional Water Conservation Officer | District Water Conservation Officer |
| 18 | Minor Irrigation Department | Resolving water bill complaint | 15 day | Free of charge | Concerned Water Conservation Officer | Concerned Sub-Divisional Water Conservation Officer | District Water Conservation Officer |
| 19 | Minor Irrigation Department | Issuance of certificate of beneficial area | 15 day | Free of charge | Concerned Water Conservation Officer | Regional Water Conservation Officer | Upper Commissioner of Water Conservation |
| 20 | Minor Irrigation Department | Issuance of house hold usage license to Gram Panchayat/Zilla Parishad/Municipal Municipality/Nagar Parishad/Nagar Panchayat/Cantonment Board | 3 day | Free of charge | Concerned Water Conservation Officer | Regional Water Conservation Officer | Upper Commissioner of Water Conservation |
| 21 | Minor Irrigation Department | Granting Domestic / Industrial Water Usage License to Municipal Corporation, Private Developers, Special Urban Development Heads | 3 day | Free of charge | Concerned Water Conservation Officer | Regional Water Conservation Officer | Upper Commissioner of Water Conservation |
| 22 | Minor Irrigation Department | Grant of license for use for industrial purposes | 6 Months | Free of charge | Concerned Water Conservation Officer | Regional Water Conservation Officer | Upper Commissioner of Water Conservation |
| 23 | Social Welfare Department | Issuance of no objection certificate to NGOs for filling vacant posts in subsidized schools/workshops for the disabled | 3 Months | Free of charge | Commissioner Divyang Kalyan Maharashtra State Pune | Secretary, Ministry of Disability Welfare Department Maharashtra State Mumbai | Hon’ble Minister, Disability Welfare Department |
| 24 | Social Welfare Department | Issuance of registration certificate to organizations for rehabilitation work in the field of disability as per the provisions of Section 49 of the Rights of Persons with Disabilities Act, 2016 | 3 Months | Free of charge | Commissioner Divyang Kalyan Maharashtra State Pune | Secretary, Ministry of Disability Welfare Department Maharashtra State Mumbai | Hon’ble Minister, Disability Welfare Department |
| 25 | Gram Panchayat Office under Panchayat Department | Birth certificate | 7 days | Free of charge | Gram Panchayat Officer | Assistant Block Development Officer | Block Development Officer |
| 26 | Gram Panchayat Office under Panchayat Department | Death certificate | 7 days | Free of charge | Gram Panchayat Officer | Assistant Block Development Officer | Block Development Officer | 27 | Gram Panchayat Office under Panchayat Department | Marriage certificate | 7 days | Free of charge | Gram Panchayat Officer | Assistant Block Development Officer | Block Development Officer | 28 | Gram Panchayat Office under Panchayat Department | Below poverty line certificate | 7 days | Free of charge | Gram Panchayat Officer | Assistant Block Development Officer | Block Development Officer | 29 | Gram Panchayat Office under Panchayat Department | Sample 8 A extract | 5 days | Free of charge | Gram Panchayat Officer | Assistant Block Development Officer | Block Development Officer | 30 | Gram Panchayat Office under Panchayat Department | Proof of baseless | 20 days | Free of charge | Gram Panchayat Officer | Assistant Block Development Officer | Block Development Officer |